Refund policy

Shipping & Returns

Order Processing

All orders are processed within 24–72 hours under normal business conditions. Once an order has been placed, it immediately enters our fulfillment system and cannot be canceled or modified.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Return Policy

We accept returns on unused products only. If you wish to return your order, a return request must be submitted within 30 days of the original purchase date.

To initiate a return, please contact our support team via email at:

Support@feelreset.com

All returns are handled exclusively through email. Once your request has been reviewed and approved, we will provide Return Authorization (RMA) instructions.

Return Eligibility Requirements

To qualify for a refund, the following conditions must be met:

  • The return request must be submitted within 30 days of purchase

  • The product must be unused

  • The packaging must be sealed and unopened

  • The item must be returned in its original condition

  • A Return Authorization (RMA) must be issued before sending the item back

Returns sent without prior authorization will not be accepted.

International Returns

At this time, returns from Canada are not accepted. Orders shipped to Canada are considered final sale and are not eligible for return or refund.

Refund Processing

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Items returned without an approved Return Authorization (RMA)

  • Orders shipped to Canada